1. Introduction
Tripbuddy ("we", "our" or "us") operates the Tripbuddy mobile app and website (together, the "Service"). This policy explains what information we collect, why, and the choices you have. By using the Service you agree to this policy.
2. Information we collect
Information you give us
- Account details: name, username, email address, phone number, password
- Profile details you choose to add: photo, bio, date of birth, languages
- Content you post: photos, short videos, captions, comments, reviews and the places you tag
- Messages you send in one to one and group chats, and the plans you make
- Support requests and reports you send us
Information from your device, with your permission
- Location, to show places near you and to tag posts. You can turn this off in your device settings at any time.
- Camera and photo library, only when you take or choose a photo or video to post.
- Contacts, only if you use Find friends. Phone numbers and email addresses are hashed on your device before they are sent; names and your address book are never uploaded or stored.
- Push notification token, so we can deliver notifications you have turned on.
Information collected automatically
- Device type, operating system and app version
- Log data such as IP address, access times and crashes
- How you use the app, for example which screens and places you open
3. How we use your information
- To run the Service: show places near you, your feed, chats and plans
- To show your posts and reviews to other people, according to your privacy setting
- To find people you know, if you choose to use Find friends
- To send notifications you have turned on
- To keep the Service safe, handle reports and enforce our Terms
- To answer support requests
- To improve the Service and fix problems
- To comply with the law
4. Sharing
We share information only as follows:
- With other users: your public profile, posts, reviews and the places you tag are visible to others according to your privacy setting. Messages are visible only to the people in the chat.
- With service providers who host the Service, deliver video and images, send notifications and help us understand crashes and usage. They act on our instructions.
- With sign-in providers (Google, Apple, Facebook) when you choose to sign in with them.
- With authorities when the law requires it.
We do not sell your personal information.
5. Retention
We keep your information while your account is open. When you delete your account we delete it as described on Delete your account, except records we must keep by law.
6. Security
We use technical and organisational measures to protect your information, including encryption in transit and access controls. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
7. Your rights and choices
- Access and update your details in the app under Profile
- Change who can see your posts under Privacy settings
- Turn notifications, location, camera and contacts on or off in your device settings
- Delete your account in the app or by email
- Ask us for a copy of your data or to correct it by emailing us
8. Children
The Service is not intended for children under 13. If you believe a child has given us personal information, contact us and we will delete it.
9. Changes
We may update this policy. We will post the new version here and, for significant changes, tell you in the app.
10. Contact
Email: support@tripbuddy.co
Address: Vientiane, Lao PDR